Refunds & Exchanges
We, at Colombia Jeans Levantapompis., want you to feel confident buying from us, that’s why we offer a 15-day, no-hassle return policy. If for any reason you are not satisfied with your purchase, you have 15 days to return unworn merchandise, with all tags still attached for refund or exchange. All returns and exchanges are subject to quality approval from our warehouse. To qualify for return or exchange, items must be received in our warehouse within 30 days of receipt in the following conditions:
- Items must be unworn, with all tags still attached shipped back in their original packaging.
- Items must be free of scents and marks. We kindly suggest that you do not have on perfume or deodorant when trying on garments.
- For health reasons we ask that you wear panties when trying on garments that contain a crotch. Any garment returned used or soiled will not be eligible for return and will be shipped back to you.
We recommend returning these items with tracking as our warehouse must confirm receipt of the item before an exchange or refund can be processed. Exchanges are for the same style in a different size/color or for a different style of lesser value (the difference will be refunded). If you wish to exchange to a higher-value item, you must place a new order. The maximum number of free exchanges per order is one after which we cannot issue a refund.
Typical processing time for refunds is 7-15 business days from the time your package arrives to our warehouse. All returns will be credited to the original card used for purchasing less 15% restocking fee. If you placed a new order, your restocking fee may be waived however you must notify us in order to be credited. Shipping costs are non-refundable. Please be aware it may take up to 1 billing cycle before you see this refund as a credit. Returned merchandise that doesn't meet the above conditions is subject to additional fees.
In the event that you receive a damaged or defective item or receive the wrong item please contact us immediately. We will cover all shipping fees and expedite the shipment of a new item.
Returning an Item
Before returning an item please make sure your returned item meets the conditions listed above.
To request RMA # please send an email to firstname.lastname@example.org
Please fill out the form indicating whether you would prefer a refund or an exchange and be sure to include the RMA # on the form.